Terms and conditions

 

  • After your appointment and a design is agreed, a 50% (non-refundable) deposit is required to secure my services and purchase required fabrics.
  • Your order may be cancelled at the first fitting at the toile stage without financial penalty, although the deposit remains non-refundable
  • If the order is not cancelled at this stage the remaining balance becomes due for payment in full, 7 days before final pick up. This must be paid before the dress leaves the studio.
  • Work will cease if payment is not made, possibly resulting in a delay in completion of the dress.
  • If payment is late, work will resume only once payment has been made, and must fit around the current schedule. The dress of another client will not be jeopardized due to the circumstance of another.
  • Unpaid orders remain the property of Katie Dell, and may be sold if not paid for within 30 days of the pick-up date to re-coup costs
  • I am a bespoke designer, and cannot be asked to copy work of another designer. (It’s illegal)
  • A dress will often take 6 months or more to create. A dress can be created within a shorter time-frame, but this means that every effort must be made to attend scheduled appointments to ensure that the dress is given the time it deserves.
  • There is an extra charge for rush orders of £300 due to the extra costs for express delivery of fabrics, and the hiring of extra staff to complete your order.
  •  I can never jeopardise a previously booked commission in place of a rush order.
  • Fittings take time to prepare for before a client arrives, fittings are not charged for, but short notice cancellations and arriving more than an hour late may be charged for.
  • Please strive to make all your scheduled fittings, especially closer to the finish of your dress. Cancelled and delayed fittings may cause the pick-up date of your dress to be delayed as a result.
  • Rescheduled appointments, due to cancellation, cannot be guaranteed to suit your preferred date and time.
  • Exact colours and shades on fabrics and designs on trim, including lace, cannot always be guaranteed.
  • During fittings, shoes and underwear must be the ones intended for the wedding day to ensure the best possible fit.
  • Underwear should be purchased at the earliest opportunity, the type of underwear needed can be discussed at your consultation.
  • I will recommend the amount of alterations to gowns, this mostly depends on the style of the gown.
  • If the client insists on a fit tighter than recommended, I cannot be responsible for the finished fit of a garment.
  • Equally, I accept no responsibility for gowns not fitting due to clients increase or decrease in weight or any other reason beyond my control after the gown has been collected. You can, of course, come back for an extra alteration if needed. Costs may apply.
  • If a large weight increase/decrease occurs, especially during the final stages of your gowns creation, certain parts may have to be re-made, which may be charged for time and materials.
  • Fit cannot be guaranteed if fittings are not attended.
  • In the event of a wedding being cancelled for any reason, the balance becomes payable immediately and all goods must be collected.
  • If for any other reason the wedding date or deadline of your order changes, while I will strive to accommodate your request, I can under no circumstances jeopardise my work for other brides who I have already scheduled.
  • I am not responsible for fabric price increases after a quote has been made. However, I will give you notice of price increases before ordering fabrics for you.
  • Dramatic design changes during toile stages and at final stages may incur further costs.
  • The remaining balance on your dress is payable on collection of the dress.
  • No dress can be collected without full or remaining payment.
  • If you are unable to collect your dress in person, you may book a courier service to collect and deliver. I cannot be responsible for the safety of the gown once it has left my possession
  • Please behave appropriately when attending fittings, I have many sharp objects used for dressmaking, I would hate for injury to occur.
  • Please notify me of the guests you may bring with you to your consultations and fittings. It’s never a problem to bring guests, I might just want to make sure I’ve got enough biscuits and seats.